Front Door: Driving the Right Behaviour
- Apr 30
- 1 min read
Make sure your "front door" is driving the right behaviour and creating a culture of trust.
A "front door" is a process that enables you to deal with unexpected changes to your delivery portfolio.
We typically design a front door as a vehicle to deal with unplanned new initiatives and major changes to scope.
One of our banking clients have taken it one step further and use the front door to endorse unplanned changes to schedule or budget.
If an initiative is reported as “red” it will then trigger a request via the front door to communicate and obtain agreement for a revision to the schedule or budget.
While this approach promotes transparency and communication, without a strong foundation of trust within the organisation, it risks creating a "Watermelon Effect" culture—where metrics appear 'green' on the surface, suggesting everything is fine, but underneath are actually 'red', signalling underlying issues that are only uncovered when it’s too late to address them effectively.
Robert Hogeland, Robert Cass 🟢 🟡 / 🔵 🔴, Devon White, Sushrut Kamath, Jason Wu, Simone Hambrook, Brendan Walker, Anna Gikovski, Betty Trajkovski, Anthony Kandi
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